Refund & Cancellation Policy

This policy applies to subscription products operated by Goallord Technologies LLC, unless a product publishes its own more specific policy at purchase. Custom client projects are governed by their written project agreements.

Cancelling a subscription

• You can cancel at any time — from your product account settings where available, or by emailing ceo@goallordcreativity.com from the email on the account.
• Cancellation stops future renewals. Your access continues until the end of the period you have already paid for.
• We confirm every cancellation by email. If you don't receive confirmation within 2 business days, contact us again — your request may not have reached us.

Refunds

• Monthly subscriptions: if a product materially failed to work during a billing period and we could not fix it within a reasonable time, contact us within 14 days of the charge and we will refund that period.
• Annual subscriptions: you may request a full refund within 14 days of first purchase. After 14 days, refunds are pro-rated for the unused full months remaining, at our reasonable discretion.
• Duplicate or erroneous charges are always refunded in full.
• Refunds are issued to the original payment method, normally within 5–10 business days of approval, via our payment provider (such as Stripe).

What is not refundable

• Periods already used, outside the cases above.
• Charges older than 90 days, except where the law requires otherwise.
• Accounts terminated for breach of our Acceptable Use Policy.

Disputes

If you disagree with a refund decision, reply to the decision email with "Dispute" in the subject. A different team member will review it and respond within 10 business days. Nothing in this policy limits rights you have under applicable consumer law.

Contact

Billing questions, cancellations, and refund requests: ceo@goallordcreativity.com